Account Servicing
We created a platform that aids the provider/patient relationship from start to finish. Patients are given an online account for making payments, downloading statements, etc.
I oversaw all creative aspects of this project, including developing the design system/language, UX best practices, usability testing, and testing in dev environments.
The Process
This project was unique in that we utilized a proprietary platform that our CTO had built for another business he had. So instead of starting from scratch, I was tasked with skinning and improving functionality of the account servicing product. We drilled down and removed all unnecessary fluff and landed on a product that was simple, straight forward, yet powerful and dependable.
Final Product
End result: An account servicing product that allows our customers to make payments, download statements, and manage their profiles quickly and easily.